How do I make a return?

For returns outside of the U.S., please scroll down to the International Return Instructions section. 

U.S. Orders

To start your return, you'll need the order reference number and the email you used to place your order. Then, you can select the item(s) you’d like to return. 

Please note: refunds take about 10 business days for processing upon receiving your return package at our Returns Center. We will send you a confirmation email as soon as your return has been verified and your refund has been issued. Please allow 5-10 business days for your bank to process the refund once processed.

Returning items in multiple boxes?

If you need to ship back multiple boxes, you will need to create a separate return label for each box. In these scenarios, begin the return process as described above and select only the items that will fit in the first box. Our portal will generate one return label for that box. Then, begin a new return in the portal and select only the items that will fit in the second box. We'll generate a second label for the second box. Please do not combine multiple different return authorizations into the same return package as this may cause your refund to be delayed or unprocessed.

Returning an item marked "returnable to vendor?"

Please reach out to us here for help with these returns, as they need to be handled outside of our return portal. 

Encountering other issues?

Please reach out to us here with the following information and we will be glad to help:

• Your order reference number
• What item(s) you’d like to return
  
  

International Orders

We are not currently able to provide prepaid return labels for addresses outside the U.S. We apologize for the inconvenience!

As a result, international customers or customers in U.S. territories are responsible for return shipping. Please send your return package to:

ELECTRO BRUXELLES Returns

Chaussée de Wemmel 30
1090 Jette

Inside the package, be sure to include your packing slip; if you no longer have your packing slip, please leave a note with your name, email address registered on Deliabernal, and order reference number . Please note, we cannot process merchandise exchanges for customers outside the U.S.

Please make sure to contact our team with your return carrier information. 

Please keep your return tracking information until your refund has been issued — this is important for our team to track your return. Please reach out to us at This email address is being protected from spambots. You need JavaScript enabled to view it. with any further questions. 

Standard Returns: Orders are eligible for return within 30 days unless otherwise stated as final sale.

We want you to love your Deliabernal experience, so we offer free returns on most* orders sent to U.S. addresses (excluding final sale items). We also accept returns of packages delivered to international addresses; 

Returned items must be:

• In brand new, unworn condition
• Item(s) must not have been worn, altered, washed, or damaged or they will not qualify
• Item(s) must include original packaging and tags

*While most items are eligible for return, some items are Final Sale and are clearly marked on their specific product pages, in your shopping cart, during checkout, and in order confirmation emails. Final Sale items are never eligible for return or exchanges. 

Heads up!

• Refunds do not include any shipping costs paid on your original order, if applicabl